PRIVACY POLICY
FAGE UK Limited (“FAGE”) takes your right to privacy very seriously, and wants you to feel comfortable using this website (“FAGE UK Website”). This policy states what data we may collect and how we may use that information. In summary, the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and to correct any inaccuracies.
Personal data
Your personal data is protected in the UK by the General Data Protection Regulation (Regulation (EU) 2016/679) (as it forms part of the laws of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019) (“GDPR”) and the Data Protection Act 2018 (“DPA”), including any subsequent amending, supplemental or replacement legislation and other legislation in other territories. This provides, amongst other things, that the personal data we hold about you should be processed lawfully and fairly.
This privacy policy is issued on behalf of FAGE so when we mention “FAGE”, “we”, “us” or “our” in this notice, we are referring to FAGE which is responsible for processing your data. For the purposes of this FAGE UK Website, the GDPR and the DPA, FAGE UK Limited is the controller.
FAGE UK Limited, is a limited company registered in England and Wales with registered number 1341153, whose registered office is at 1 Bartholomew Road, London EC2N 2AX, which controls and operates the FAGE UK Website.
Your questions and complaints about your personal data
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using this email box privacy.uk@mail.fage
Depending on where you are resident or otherwise located, you have the right to make a complaint any time to the relevant national supervisory authority for data protection issues. In the UK, for example, you can make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the opportunity to deal with any concerns you may have before you approach any national supervisory authority, so please contact us in the first instance.
The type of data we collect
There will be times, such as when you request information or contact us, when we will need to obtain personally identifiable information from you or about you. To respond to your enquiry effectively, we may collect, use, store and transfer the following kinds of personal data about you:
• Identity data. For example, we might collect your given names and title.
• Contact data. For example, we might collect your email address, telephone number(s) or postal address.
• Technical data. If you use the FAGE UK Website, we collect information about your internet protocol address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform or other technology on the devices you use to access the FAGE UK Website.
• Usage data. For example, we may collect information about how you interact with and use the FAGE UK Website.
We may also aggregate data captured by us so that the data is no longer capable of identifying an individual. For example, we may aggregate, use and share usage data to analyse trends on how visitors are interacting with the FAGE UK Website to help improve our offering. Provided that such aggregated data does not directly or indirectly identify you as an individual, this data is not considered to be personal data and is not covered by this policy.
We collect your personal data in different ways
• Your interactions with us. We collect personal data directly from you. For example, you may give us certain data including your identity and contact data by corresponding with us through the FAGE UK Website contact form.
• Automated technologies or interactions. We collect personal data from your interaction with the FAGE UK Website. Depending on your device settings (see the link to our Cookie Policy below), whenever you interact with the FAGE UK Website, we may automatically record information from your browser or device by using cookies, server logs or similar technologies. This may include technical data and information about your visit to the FAGE UK Website (including date and time, page response times, download errors, length of visits to certain pages, page interaction information such as scrolling, clicks, and mouse-overs, methods used to browse away from the page and devices used to access the FAGE UK Website).
• Third parties. We receive personal data from other sources, including technical data from analytics providers and search engine providers regarding how you interact with or access the FAGE UK Website.
We use your personal data as disclosed and described here
All personal data received will be treated as confidential and only be used for our legitimate interests, where we have your consent to do so (and you have not withdrawn your consent), or where we need to comply with a legal or regulatory obligation. Your personal data will not be sold, rented or provided by us to any other third parties unless you have agreed otherwise. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. In some cases, we rely on legitimate interest for processing personal data. This legal basis will only be used where we have considered and balanced any potential impact on you and your rights, before we process your personal data. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
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Purpose / Activity |
Type of Data |
Lawful basis for processing including basis of legitimate interest |
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To manage our relationship with you when you make an enquiry to us through the FAGE UK Website |
|
|
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To administer and protect our business and our FAGE UK Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
To help us improve our FAGE UK Website so that it is relevant to our existing and potential customers and to improve the products or services we offer |
|
|
Who do we share your information with?
As part of the FAGE group, we may share your personal data within the FAGE group and with selected third parties in the circumstances described below.
Third Party Service Providers. We may share your personal data with selected third parties, including our service providers, analytics providers, advertisers and advertising networks, social media networks, and search engine providers in connection with hosting or operating the FAGE UK Website, analysing data and providing advertising services. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We also use Google Analytics to help us understand how users use the FAGE UK Website without sending any data which could be considered personal data. Information on Google Analytics and how it collects and processes data can be found at https://www.google.com/policies/privacy/partners/.
Group Members. We may share your personal data with any member of the FAGE group, including our direct and indirect subsidiaries, our ultimate holding company and any other subsidiary of that holding company, including their respective directors, officers, employees, contractors, agents, attorneys or representatives.
Legal Disclosure. We may share your personal data to third parties to comply with a legal obligation, to verify or enforce our FAGE UK Website terms or use or to detect and protect against technical or security vulnerabilities.
International Transfers
As noted above, we share your personal data within the FAGE group and to select third parties. Given the location of FAGE’s international group companies and such third parties, your personal data may be transferred outside the United Kingdom.
Whenever we transfer your personal data out of the United Kingdom, we will implement appropriate safeguards in order to ensure that your rights as a data subject are complied with in accordance with all applicable laws and that effective legal remedies are available. In particular:
• We may transfer your personal data to countries that have been deemed by the UK Government to provide an adequate level of protection.
• We may use specific contracts approved for use in the United Kingdom which give personal data the same protection it has in the United Kingdom, namely the International Data Transfer Agreement or The International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers. To obtain a copy of these contractual safeguards, please contact us at privacy.uk@mail.fage.
• Where we use providers based in the US, we may transfer data to them if they have registered and are certified against the standards of the UK Extension to the Data Privacy Framework (also referred to as the ’UK-US Data Bridge’) which requires them to provide similar protection to personal data shared between the United Kingdom and the US.
If you have any question related to your personal data (including in relation to international transfers) please contact us at privacy.uk@mail.fage.
Third Party Links
Our FAGE UK Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our FAGE UK Website, we encourage you to read the privacy notice of every website you visit.
Use of Cookies
Like many websites, https://uk.fage uses cookies to enhance your user experience and to remember your personal settings. A cookie is a small piece of information that our FAGE UK Website stores in your web browser. Most web browsers accept cookies, but you may choose to configure yours to refuse cookies. By doing so, some features of our FAGE UK Website may not work properly.
Please see our Cookie Policy for more information.
Data Security and Retention
FAGE takes every precaution to make all information received from our visitors as secure as possible against unauthorised access and use. We also limit access to your personal data to those people who have a business need-to-know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. While we cannot ensure that loss, misuse or alteration will not occur, we have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Personal data will not be kept for period longer than is necessary for the purposes for which it was processed. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances you can ask us to delete your data: see below for further information.
Your legal rights
You have rights under data protection laws in relation to your personal data, including the right to:
• request access to your personal data;
• request correction of your personal data;
• request restriction of processing of your personal data;
• withdraw consent (where we are relying on consent to process your personal data, and provided that this will not affect the lawfulness of any processing carried out before you withdraw your consent);
• request erasure of your personal data;
• the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) (provided that, if we are able to demonstrate that we have compelling legitimate grounds, your right to object may be overridden);
• under certain circumstances, request transfer of your personal data to you or a third party.
If you wish to exercise any of the rights, please contact our Data Privacy email address: privacy.uk@mail.fage
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
Contact
FAGE UK Limited is registered as a data controller under the Data Protection Act 2018 (Registration Number ZB470899. If you have any questions about this policy or about the FAGE UK Website, please do Contact Us
Changes to Privacy Policy
We keep our privacy policy under review. This version was last updated on 29th April 2025. Historic versions can be obtained by contacting us at privacy.uk@mail.fage
Third Party Links
The FAGE UK Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the FAGE UK Website, we encourage you to read the privacy policy of every website you visit.
Further Information
The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the United Kingdom. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers, such as FAGE UK Limited, are available publicly. You can access them at www.ico.org.uk.